When the patient has joined the waiting room, you will see a paper clip icon beside their name.

Click on 'View Attachments' to view what attachments have been added and then click on the individual attachments to view them.

There is also a number in brackets which demonstrates how many files have been attached for your viewing.

You can also start the video call, and view the attachments displayed on the right side consultation window.

It is important you have a process in place to securely store and upload the attached file to the correct patient's record on your own system for your future reference.

The clinician should check for any uploaded files during the consultation and confirm with the patient that they are as intended.

Did this answer your question?